Frequent Questions

Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place.

This section is a compilation of answers to the questions most commonly asked by our supporters. Just start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.


  1. Our organization teaches and places highly educated service dogs with veterans and first responders suffering from PTSD. We also provide life saving rehabilitation for inmates at California state prisons.

  2. We’re always on the lookout for individuals like you wanting to get involved. Visit our How To Help section to find out ways to donate or volunteer.

  3. We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We do not receive any government funding, and receive very few private grants. Our administrative costs are paid for by Thousand Hills Pet Resort, so you can know your donation is going directly to the education of a service dog. We make our IRS Form 990 available for review, as required by law. Visit our Financials page to learn more.

  4. What is your organization's privacy policy?

    Our organization takes our privacy policy seriously and takes steps to protect and ensure the safety of our supporters. We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit. For more detailed information visit our Privacy Policy page.

  5. Do you use rescues for your service dogs?

    We have used rescues in the past, and we were very fortunate to have our first two graduates be rescues. We have found though, like many other service dog organizations, that rescue dogs in most cases are not fit for being service dogs due to past traumas. Another professional in this field that we consult with, Jennifer Arnold, wrote in her book, "Dogs in shelters or with rescue organizations are all, to one degree or another, traumatized. They've all had a rough go. After adopting, I had to ask them to be brave enough to walk sedately through the airport, calm enough to accept being touched by countless strangers, smart enough to learn new behaviors, and kind enough to use those behaviors in service to a human being. Worst of all, I had to put them through another rehoming."

  6. Can you teach my dog to be a service dog?

    We are not able to teach dogs other than the ones we have specifically chosen as puppies to join our program. With the puppies that we carefully choose we cannot know for sure if they will meet the requirements to become a service dog until they are well into their education, so we would never be able to guarantee that your dog would pass the program. If you would like your personal pet to be trained for basic obedience please consider Thousand Hills Pet Resort, as all proceeds from the training go to fund our program! www.thousandhillspetresort.com

  7. Can I purchase one of your service dogs?

    Our service dogs are placed free of charge to veterans or first responders who are struggling with PTSD. Due to the high rate of suicide among veterans and first responders we are focusing on this group of individuals. If you are a veteran or first responder with PTSD, please apply for a free service dog by clicking apply in the menu bar. If you are searching for a service dog to help with a different disability please use the following website to find an organization that provides highly trained service dogs safely. https://www.assistancedogsinternational.org/members/programs-search/

  8. For many reasons we believe that our dogs are very safe with the prison inmates. Since the first prison program started in 1981 no dogs have been harmed by an inmate. The inmates and staff are incredibly protective of the dogs, as they want to ensure they are able to continue their rehabilitation with this program. Every inmate that joins our program is interviewed by our staff and prison correctional officers. There is certain criteria in place as well that helps determine if an inmate is eligible to join the program.

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